Customer Success Manager
Moderation
English
Onboarding
We are looking for a Customer Success Manager to become a key link between our clients and the Aidbox product team. If you want to work with a complex technical platform in the international Health IT market, directly influence product success, and see the real impact of your work — we'd love to meet you.
About the product
Aidbox FHIR Platform is a backend platform for building healthcare information systems. Our clients are international companies and startups building their own healthcare solutions on top of Aidbox — hospital systems (EHR), telemedicine platforms, care coordination tools, and medical data analytics products. We develop Aidbox since 2012 and today power solutions for dozens of digital health innovators worldwide.
We also create some other products that you will have a chance to work with:
What you'll do
Your tech stack will include Pipedrive, Jira, GitHub, Docker, Postman, and ChatGPT.
What we are looking for
Will be a strong plus
What we offer
Hiring process
We're looking for the right fit, not just filling a seat. If you're excited about building long-term client relationships, working with cutting-edge healthcare technology, and growing with a team that values ownership and initiative — we'd love to hear from you.
About the product
Aidbox FHIR Platform is a backend platform for building healthcare information systems. Our clients are international companies and startups building their own healthcare solutions on top of Aidbox — hospital systems (EHR), telemedicine platforms, care coordination tools, and medical data analytics products. We develop Aidbox since 2012 and today power solutions for dozens of digital health innovators worldwide.
We also create some other products that you will have a chance to work with:
- Forms - a no-code tool for building and capturing structured medical data using FHIR Questionnaires
- MPI - the Master Patient Index module for accurate patient identification and deduplication across systems
- E-prescription - FHIR-native, Surescripts-ready module for managing compliant electronic prescriptions
- and others
What you'll do
- Own client relationships: manage communication via chats and calls, handle onboarding, and ensure clients achieve their goals
- Troubleshoot and coordinate: be the first point of contact when issues arise — reproduce problems, check documentation, and coordinate with engineers to resolve them
- Drive client growth: understand each client's product and business, develop expansion strategies, and identify upsell opportunities
- Shape the product: collect and validate client feedback, create feature requests, and represent the voice of the customer in product planning
- Contribute to marketing: draft case studies, press releases, and collaborate with the marketing team on client success stories
- Improve documentation: enhance tutorials and guides based on real client questions and use cases
Your tech stack will include Pipedrive, Jira, GitHub, Docker, Postman, and ChatGPT.
What we are looking for
- 3+ years of experience in Account Management or Customer Success in B2B
- Experience working with a complex technical product (SaaS, PaaS, or enterprise software)
- English B2+ (daily written and verbal communication with international clients)
- Technical curiosity — terms like API, JSON, and database shouldn't intimidate you
- Strong communication skills: ability to lead meetings, extract key points, and drive conversations to outcomes
- Self-driven and organized: you set your own priorities and follow through without constant supervision
- Flexibility with working hours to accommodate occasional evening calls (CET timezone preferred)
Will be a strong plus
- Experience in upselling or sales — understanding how to identify and close expansion opportunities
- Background in Health IT, healthcare industry, or familiarity with standards like FHIR/HL7
- Hands-on experience with SQL or any other programming languages and dev tools
- Fluency in Russian will be a valuable asset
What we offer
- 100% remote work with a flexible schedule
- 35 business days per year for vacation
- Relocation support if needed
- Regular internal seminars and opportunities to participate in conferences
- Work with world-class clients — innovative healthcare companies from the US, Europe, Australia, and beyond
- Freedom to grow: no rigid task lists — if you see an opportunity to improve something, go for it
- Learn endlessly: technical depth, product strategy, client negotiations, healthcare domain expertise
- Flat structure & direct access: friendly leadership, fast decisions, no bureaucracy
- A team of experts: work alongside talented managers and experienced full-stack engineers who've shaped the industry
- Meaningful impact: your work helps build technology that improves healthcare for millions
Hiring process
- 30-minute call with HR
- A short pre-screening with your future Team Leader
- Practical test assignment
- Test task demo with the Customer Success team
- Offer!
We're looking for the right fit, not just filling a seat. If you're excited about building long-term client relationships, working with cutting-edge healthcare technology, and growing with a team that values ownership and initiative — we'd love to hear from you.
Communication
Support
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